Refund Policy

Last updated: 20 October 2026 · Baca dalam Bahasa Indonesia

Our courses are digital and open immediately after payment. Lesson 1 of every course is free, so you can try the course before you buy. For these reasons, purchases are final once the course has been opened to your account, except in the cases below.

When we refund

• Double payment: you paid twice for the same order or the same course.
• Paid but no access: your payment succeeded but the course did not open, and we cannot fix it within 3 working days of your report.
• Technical failure on our side: a course you bought cannot be used because of a problem with our platform that we cannot fix within 7 working days of your report.
• Wrong amount: you were charged more than the price shown at checkout; we refund the difference.

When we do not refund

• You changed your mind after the course was opened.
• You bought the wrong course; contact us first and we will try to help.
• Problems caused by your own device or internet connection.

How to request a refund

1. Contact customer service within 7 days of the payment, by WhatsApp +62 812-2228-5674 or email [email protected].
2. Include your order number, the email address of your account and a short description of the problem (a screenshot helps).
3. We reply within 2 working days.

How the refund is paid

Approved refunds are returned to the original payment method within 14 working days. Card refunds can take longer to appear, depending on your bank. When a refund is paid, access to that course is removed.

Disputes

If something is wrong with a payment, please contact us first; we can usually solve it faster than a bank dispute.